Shipping & Refund Policy

SHIPPING Days:

We send orders Monday through to Thursday, and do not send orders on a Friday or in the weekend. This ensures our chocolate is not left in a potentially hot depot over a weekend.

We carefully pack our orders to minimise potential heat damage in the post and we instruct our couriers to leave parcels in a cool spot.

For any urgent delivery, Please contact us at 0272244926.

SHIPPING COSTS:

There is a standard charge of $10.00 per delivery destination within New Zealand, regardless of the size of the order or delivery location.

DELIVERY TIMES:

Once we have shipped, the normal delivery time will be one or two working days. However, orders going to rural delivery (RD) areas may take one or two additional days.

Please note that we cannot take responsibility for any melting or damage that occurs in transit for national or international orders.

INTERNATIONAL SHIPPING

For orders to international destinations (any country outside New Zealand), we ship by International Air. The charge $5.00 packaging fee, plus the actual cost of postage.

Please note International Air packages are not tracked.

For all international orders, where the product value of the order is in excess of $250.00 New Zealand Dollar an additional $15.00 is added to the postage charge to ensure that shipments are insured for loss.

Please note that heat damage and delayed arrival are not covered by the insurance.

THE PROCESS FOR INTERNATIONAL ORDERS:

While we are not able to offer instant international shipping rates through the website, we may be able to ship to you.

Please send us an email at: at sales@arabello.co.nz with your order and exact international address (please be super-specific).

We’ll find out the freight charges and advise you by email. Your order will be shipped once you are happy with the final costs and payment received.

RETURNS & REFUND POLICY

We guarantee your complete satisfaction. If for any reason you are not completely satisfied with any of our products, please contact us by email at: sales@arabello.co.nz

We are unable to provide a refund if you have changed your mind about a particular purchase but we are confident that you will enjoy our chocolates you choose!

If, under a rare circumstance your chocolate is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If your chocolate delivery has been damaged in transit, or our product is faulty, please contact us immediately by emailing at sales@arabello.co.nz including photos so we can provide the appropriate remedy.

Please note that AraBello® Limited is not responsible if the incorrect delivery address was provided and an order is delayed, returned or damaged as a result.

Should a refund be provided, it will be actioned within 7 days and include the courier fee.

TRACKING ORDERS:

In New Zealand, we rely on couriers who generally provide very reliable and prompt service. When your order is shipped you will be sent an email advising you of the Courier Ticket number and a link to the Courier’s online tracking service. However, occasionally there may be a problem that delays delivery. If your order is overdue, please check the tracking information or call us at: 0272244926 and we will be more than happy to track and trace your order for you.

For customers outside New Zealand, it is best to communicate by email at:

info@arabello.co.nz

NEED HELP?

If you are having any difficulty using our website, or if you need further information, please don’t hesitate to contact us at:

Tel: 0272244926

Email: info@arabello.co.nz

We will be glad to help.